Returns or changes are accepted within 14 calendar days from the day the product is received by the customer. Please note that the date of dispatch of the returned product is considered to be that indicated by the courier on the receipt. Products to be returned must:
- not be used.
- the packaging has not been removed.
- no tampering or intentional damage for return.
- accompanied by a retail receipt or & nbsp; invoice. & nbsp;
otherwise we reserve the right not to accept the return of the product for exchange.
For each case of return the customer should contact us by email at return@lampridis.gr or by phone at 26510-28774 and fill in the return form. Upon receipt of the product, the necessary check is made for the possibility of defects.
CHANGE OF PRODUCTS
The products to be purchased must be of equal or greater value. & Nbsp;
Seasonal items, such as Christmas, Carnival, Easter, Summer / beach items and school supplies, do not change after the specified time periods. & nbsp;
The charge The customer has the right to withdraw, within twenty (14) calendar days from the day of receipt of his order for any reason (does not apply to seasonal products) .. The refund will be made once we receive the product and find that full & nbsp; the conditions of returns mentioned above, then we will deposit in a bank account that the customer will indicate the entire amount of the purchase except the shipping costs for shipping.
CONSTRUCTION DEFECT
If during the opening of the package by the customer a material failure is found, making the product defective or there is a lack of certain parts of the product, the company will be contacted to solve the problem immediately. In this case the customer should send a relevant photo / s of the defect in order to have an accurate understanding of the problem. The above actions will be carried out after consultation with the importer of the product. The company does not bear any responsibility for the intervening period. For the above reason, you should send it to us exclusively with the courier that we will indicate to you, free of charge. gr we must accept the return of the product or its replacement. In this case we will contact you by phone to process your request.
In case of replacement of the product with a new one to the customer, the shipping costs will be borne exclusively by the company Lampridis. & Nbsp; & nbsp;
In case of refund, this will be done once we receive the product and find that they meet the conditions of refunds mentioned above, immediately afterwards we will deposit in a bank account that the customer will indicate the entire amount of the purchase together with the relevant shipping costs if any.
For any other information or clarification, contact us and we will be happy to serve you.
